How does the NDIS work?
An NDIS appointed planner will meet with you to establish your support needs.
To be eligible for NDIS funding you must be:
Under the age of 65 - at Aberstone we support people from 7 years old to 65 years old.
An Australian citizen or permanent resident.
Use special equipment or receive support from another person due to your disability.
Need support now to reduce future support needs.
The price that Aberstone charges for service delivery is that which is mandated by the NDIS.
Aberstone implements new pricing for services when the new NDIS Price Guides are released.
Aberstone charges TTP prices (Temporary Transformation Payment). The TTP is a charge on top of the base rate price limit for attendant care and community and centre-based activities. The Temporary Transformation Payment (TTP) is an additional cost that providers can charge as they continue to transition to working under the NDIS.
How to make a Complaint
Different paths you can take if you are unhappy with our service and wish to make a complaint:
You are welcome to have someone with you if that will help you explain the problem. You can bring a support person, a family member, or an advocate, we do not mind. We want to make it easier for you to explain how we can improve what we do.
We welcome any feedback that can help us improve the service we provide to you. Tell us if you are not happy with the support or services that you have received. Please let us know what we can do to improve your experience with us. We can arrange for interpreters, different communication aides, online, mobile or other technology assisted ways; anything that will help you inform us.
Ask to speak to an Aberstone staff member directly. We value your feedback and always have time to listen to your concerns.